Is Entry to the Festival included in the price of my masterclass?
Purchasing a seat in a masterclass entitles you to entry to the whole festival on the day of your Masterclass.
Are Materials Included in my Masterclass?
Sometimes! Please check the individual class descriptions for what is included, or whether you need to bring materials along.
Where materials are included then the materials costs are reflected in the price of the workshop. There are not additional materials fees at Soul Craft.
Can I get a refund on my festival day pass?
Our apologies but we are unable to give refunds for any reason for festival day passes.
Can I get a refund on my masterclass?
Our apologies, but we are unable to give refunds for any reason for masterclasses.
You are however, welcome to transfer your masterclass to a friend. Simply let us know via email of the name change so we have the correct name on our list for the teacher.
what happens if the event is cancelled?
In the case of cancellation you will be entitled to a full refund of your ticket. We reserve the right to cancel Soul Craft Festival.
Please make sure you have travel insurance to cover any other costs such as travel and accommodation in the case of cancellation.
What Happens if a teacher cancels A Workshop or Talk?
If a masterclass is cancelled you will be entitled to a full refund.
In the rare instance a teacher cancels their apperance at the festival, refunds will not be available for festival day passes. Instead a replacement talk will be scheduled.
Can I get a Pass out?
Yes! You will be able to get a pass out on the day. Simply head to the front door and get a stamp.